Online Policies

Shipping Policy
Once the order is placed we will process the order within 1-3 business days, you will receive an email with an Order Number. After processing you will receive an email with Tracking information from the carrier and the order is on its way. Please keep this tracking number to track your order as it will tell you the delivery date. Please keep in mind there are multiple packages and may not all arrive the same day. You will receive a final email stating the order has been delivered.

If the package returns to our facility as undeliverable, we will refund the product cost minus shipping fees and a 10% restocking fee. If you would like for us to process the order again you will need to simply place another order and at that time we will waive the 10% restocking fee.  We are  not responsible for stolen packages from the delivery address. We are not responsible for misspelling or incorrect address entries made by the customer.

All items are shipped and packaged with media loaded inside the tanks ready for installation. Please inspect all parts within 72 hours of receiving shipment and report any damaged items. Any damaged items from delivery will be replaced free of charge. It is the customers responsibility to report this within the 72 hour time frame otherwise charges may apply.

Return and Refund Policy
Thank you for shopping at Shell Water Systems.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Shell Water Systems, LLC, 6060 Azle Ave #700-289 Lake Worth, Texas 76135.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Shell Water Systems, accessible from www.shellwatersystems.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 days if you are at all unhappy with ordering the Shell Water System.
The deadline for cancelling an Order is 3 days from the date on which you placed the order or before the carrier takes possession of the product. Once the carrier is in possession of the order, it will be delivered and can be submitted for a return.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: returns@shellwatersystems.com
• By phone number: 866-341-6220

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order minus shipping cost.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 90 days

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• Damaged parts during Installation
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
6060 Azle Ave Ste 700-289 Lake Worth, Texas 76135
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: returns@shellwatersystems.com
• By phone number: 866-341-6220

Shell Water Systems Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shellwatersystems.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  https://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.