Disclaimer
Shell Water Systems is not responsible for the installation of its products or for any installer chosen by the customer. It is the customer’s responsibility to ensure the installation is performed by a qualified professional.
Promotions Policy
Promotions and discounts are valid only at the time of purchase. Shell Water Systems does not retroactively apply or honor promotions for products purchased prior to the promotion’s start date.
Shipping Policy
Once the order is placed we will process the order within 1-3 business days, you will receive an email with an Order Number. After processing you will receive an email with Tracking information from the carrier and the order is on its way. Please keep this tracking number to track your order as it will tell you the delivery date. Please keep in mind there are multiple packages and may not all arrive the same day. You will receive a final email stating the order has been delivered.
If the package returns to our facility as undeliverable, we will refund the product cost minus shipping fees and a 10% restocking fee. If you would like for us to process the order again you will need to simply place another order and at that time we will waive the 10% restocking fee. We are not responsible for stolen packages from the delivery address. We are not responsible for misspelling or incorrect address entries made by the customer.
All items are shipped and packaged with media loaded inside the tanks ready for installation. Please inspect all parts within 72 hours of receiving shipment and report any damaged items. Any damaged items from delivery will be replaced free of charge. It is the customers responsibility to report this within the 72 hour time frame otherwise charges may apply.
Return and Refund Policy
Thank you for shopping at Shell Water Systems.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Limitations and Responsibilities
Shell Water Systems’ Obligation to the Customer:
Shell Water Systems is not responsible or liable for any plumbing fees, labor costs, or associated expenses incurred as a result of damaged goods.
Shipping for Returns:
Once a product has been repaired or replaced under warranty, Shell Water Systems will return the item to the original shipping address using standard prepaid freight. If the customer requests expedited shipping, all related costs will be the responsibility of the customer.
Warranty Exclusions:
The following conditions are not covered under Shell Water Systems’ warranty:
- Improper handling, physical damage, unauthorized modifications, negligence, or abuse
- Damage caused by natural events, including freezing or fire.
- Failure to follow Shell Water Systems’ installation, operation, or maintenance instructions.
- Improper maintenance, such as failing to replace filters or media at the recommended intervals.
- Use of the system with water conditions outside the recommended specifications
- Relocation of the system from its original installation address
Warranty Terms:
- Warranty coverage begins on the date the product is delivered to the customer.
- This warranty is the sole and exclusive warranty provided by Shell Water Systems and supersedes any other expressed or implied warranties.
- Shell Water Systems disclaims any implied warranties, including those related to merchantability or fitness for a particular purpose
- Under no circumstances shall Shell Water Systems’ liability exceed the original purchase price of the product
- Shell Water Systems is not liable for any incidental or consequential damages, including, but not limited to, loss of use, interruptions in service, or any costs associated with installation, removal, or system downtime.
- Any failure due to manufacturer defects in the control valve or related components produced by Chandler Water will defer to Chandler Water’s own warranty policy
- Shell Water Systems is not liable for any product failure due to manufacturer defects or component malfunctions.
- Shell Water Systems does not cover any financial losses or damages resulting from the failure of system components.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Shell Water Systems, LLC, 6060 Azle Ave #700-289 Lake Worth, Texas 76135.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Shell Water Systems, accessible from www.shellwatersystems.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 3 days if you are at all unhappy with ordering the Shell Water System.
The deadline for cancelling an Order is 3 days from the date on which you placed the order or before the carrier takes possession of the product. Once the carrier is in possession of the order, it will be delivered and can be submitted for a return.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order minus shipping cost.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 90 days
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- Damaged parts during Installation
- We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
6060 Azle Ave Ste 700-289 Lake Worth, Texas 76135
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Shell Water Systems Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://shellwatersystems.com.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Mobile Subscriber Information
Your Mobile Information will NEVER be shared with other parties under any circumstances. This includes no sharing with third parties, affiliates, or for marketing or promotional purposes.
SMS Messaging
Effective Date: 1-1-25
At Shell Water Systems, your privacy is critically important to us. This Privacy Policy explains
how we collect, use, and protect your personal information when you opt into our SMS messaging
program. By opting into our SMS service, you agree to the terms outlined below, which are in
compliance with the latest 2024 regulations under the Telephone Consumer Protection Act
(TCPA) and the Campaign Registry guidelines.
1. Information We Collect
When you opt-in to receive SMS messages from us, we collect the following information:
- Phone Number: The mobile number provided during the opt-in process.
- Message Interaction Data: Includes information such as delivery status, response data,
and message engagement rates.
- Consent Data: We maintain records of when and how you provided consent to receive SMS
messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
2. How We Use Your Information
We use your information to:
- Send text messages based on the preferences you indicated when opting in, such as
promotional offers, updates, or alerts.
- Ensure compliance with federal regulations, including the TCPA.
- Monitor and improve our SMS services by tracking engagement metrics.
Your information will only be used for the purpose specified at the time of opt-in and will not be
used to send unrelated messages.
3. One-to-One Consent Requirement
In line with FCC regulations (March 2024), your SMS opt-in applies to communications from
Shell Water Systems only. Your consent to receive SMS messages is specific to our company and
does not extend to third-party businesses or affiliates unless explicitly stated and separately
agreed upon.
4. Message Frequency and Data Rates
The number of messages you receive will vary based on your preferences and continued interaction with our services,
but you will receive no more than 3 initial messages per week. Please note that
message and data rates may apply depending on your mobile carrier and plan. We encourage you to review
your carrier’s terms for more details on messaging fees.
5. Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive
from us. Once you opt out, you will immediately cease receiving further messages unless you opt
back in. For help, you can reply with “HELP” or contact us directly at info@shellwatersystems.com or
1-866-301-3954.
6. Data Sharing and Disclosure
We will never share or sell your information to third parties for marketing purposes without your
explicit consent. We may, however, share your information with trusted third-party service
providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such
parties are bound by strict confidentiality agreements and are prohibited from using your data for
any purpose other than SMS delivery.
In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register
your number with the National DNC Registry. If you are on the DNC Registry, we will not send you
promotional SMS messages unless you have provided express consent to do so.
7. Security of Your Information
We take reasonable measures to protect the information you provide from unauthorized access,
disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the
absolute security of your data during transmission or storage.
8. Record-Keeping and Proof of Consent
As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins
and opt-outs, including timestamps and the method of consent. These records are kept securely
and may be used to demonstrate compliance with regulatory requirements if needed.
9. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will
be communicated via SMS or on our website. Continued use of our SMS service after any changes
indicates your acceptance of the revised policy. Please check back periodically to stay informed of
any updates.
10. Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you
can contact us at:
Links:
Key 2024 Compliance Elements:
- One-to-One Consent: Consumers are only giving consent to receive messages from the
specific business they opt into, not from multiple parties
- Clear Disclosures: The policy includes clear language about the nature of the messages,
frequency, potential charges, and opt-out mechanisms
- Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections
apply to SMS, making it clear that businesses must adhere to DNC regulations
- Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of
consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2024 TCPA and FCC guidelines, ensuring
your business remains compliant while fostering transparency with consumers.
